Noja Consulting Ltd | Service Management Consultants

Service Management Consultants

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Noja Consulting Limited | Our Services

Noja Consulting provide a range of professional services which are described in more detail below:

Service Management and ITIL

Service Management and ITILService Management is the practice of aligning the IT and business function to bring down costs and improve efficiency with the ethos, IT is the business and The Business is IT.  No longer can organisations see IT as a peripheral provider, it is now so expensive it needs to be fully integrated in the organisation to help deliver their full potential.  ITIL describes processes, procedures, tasks and checklists that are not organisation-specific, used by an organisation for establishing integration with the organisation's strategy, delivering value and maintaining a minimum level of competency. It allows the organisation to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement. 

Capability Maturity Model Integration 

CMMICapability Maturity Model Integration or CMMI is used to measure process improvement.  CMMI can be used to guide process improvement across a project, division, or an entire organisation.  Under the CMMI methodology, processes are rated according to their maturity levels, which are defined as: Initial, Repeatable, Defined, Quantitatively Managed, Optimising.

Risk Management

Risk AssessmentRisk management is the identification, assessment, and prioritisation of risks followed by coordinated and economical application of resources to minimise, monitor, and control the probability and/or impact of unfortunate events or to maximise the realisation of opportunities. 



Software Asset Management (SAM) 

Software Asset ManagementSAM is the practice of integrating people, processes, and technology to allow software licenses and usage to be systematically tracked, evaluated, and managed. The goal of SAM is to reduce IT expenditures, human resource overhead and risks inherent in owning and managing software assets.

SAM practices include:

  • maintaining software license compliance

  • tracking inventory and software asset use

  • maintaining standard policies and procedures surrounding definition, deployment, configuration, use, and retirement of software assets and the definitive media library or DML. 

Business Continuity

Business ContinuityBusiness continuity, sometimes referred to as Service Continuity, these cover the processes by which plans are put in place and managed to ensure that IT services can recover and continue even after a serious incident occurs.  It is not just about reactive measures, but also about proactive measures – reducing the risk of a disaster in the first instance.  Disaster recovery (DR) is the process, policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organisation after a major incident occurs.  Disaster recovery focuses on the IT that support business, opposed to business or service continuity, which involves planning for keeping all aspects of a business functioning after a major incident. 

Service Desk

Service DeskService Desk, the “shop window” for IT.  It is the central point of contact between service providers and users/customers on a day-to-day basis.  It is also a focal point for reporting Incidents and for users making service requests.  If a Service desk is organised correctly it can be a major asset to any organisation.  Things that need to be considered are the First Fix rate and the utilisation rate of the staff.  If these are correct the Service desk can be operated on a cost neutral basis, Jem is an expert at achieving this. 

Contact us today for an initial, impartial and confidential discussion about how Noja Consulting can help your organisation.

Call TODAY for a free, impartial discussion on how Noja can help your organisation

Noja Consulting Limited | Service Management Consultancy


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